Return Policy

All returns require prior permission, and need to be authorized
All returns must be accompanied by the Authorisations form, as well as a copy of the invoice and packing slip, and must have been purchased directly from Publisher.
A return will not be accepted without the correct accompanying paperwork.
All freight charges related to returns will be the burden of the customer.
Trade partners must send written Requests to Return; the returned product has to correspond to the Request.
Returns for credit must be within 18 months of invoice date.
A book declared OP (Out of Print) must be returned within 3 months of the date of Publisher Notification and purchased within the last 12 months.
Transit-damaged claims – where the damage occurred during the initial shipping from the publisher’s warehouse to the original customer must be claimed within 30 days of invoice date.
Any book with a damaged scratch-off code, or where digital ancillaries (CD-ROMs, DVD-ROMs) have been removed will not be accepted as a credited return.
Short shipment claims must be accompanied by documentation (packing list, etc.) that validates and supports the claim.
To receive a credit, returns must be in saleable condition. Damaged or unsaleable books will not be credited.
Damaged is defined as a book that has been bent, dinged, broken, scratched, dented, or torn.
No return will be given for offline electronic or audio visual material, including eBooks.

For any further questions, trade customers in North, South and Central America should contact customerservice@thieme.com

All returns require prior permission, and need to be authorized
All returns must be accompanied by the Authorisations form, as well as a copy of the invoice and packing slip, and must have been purchased directly from Publisher.
A return will not be accepted without the correct accompanying paperwork.
All freight charges related to returns will be the burden of the customer.
Trade partners must send written Requests to Return; the returned product has to correspond to the Request.
Returns for credit must be within 18 months of invoice date.
A book declared OP (Out of Print) must be returned within 3 months of the date of Publisher Notification and purchased within the last 12 months.
Transit-damaged claims – where the damage occurred during the initial shipping from the publisher’s warehouse to the original customer must be claimed within 30 days of invoice date.
Any book with a damaged scratch-off code, or where digital ancillaries (CD-ROMs, DVD-ROMs) have been removed will not be accepted as a credited return.
Short shipment claims must be accompanied by documentation (packing list, etc.) that validates and supports the claim.
To receive a credit, returns must be in saleable condition. Damaged or unsaleable books will not be credited.
Damaged is defined as a book that has been bent, dinged, broken, scratched, dented, or torn.
No return will be given for offline electronic or audio visual material, including eBooks.

For any further questions, trade customers in North, South and Central America should contact customerservice@thieme.com

All returns require prior permission, and need to be authorized
All returns must be accompanied by the Authorisations form, as well as a copy of the invoice and packing slip, and must have been purchased directly from Publisher.
A return will not be accepted without the correct accompanying paperwork.
All freight charges related to returns will be the burden of the customer.
Trade partners must send written Requests to Return; the returned product has to correspond to the Request.
Returns for credit must be within 18 months of invoice date.
A book declared OP (Out of Print) must be returned within 3 months of the date of Publisher Notification and purchased within the last 12 months.
Transit-damaged claims – where the damage occurred during the initial shipping from the publisher’s warehouse to the original customer must be claimed within 30 days of invoice date.
Any book with a damaged scratch-off code, or where digital ancillaries (CD-ROMs, DVD-ROMs) have been removed will not be accepted as a credited return.
Short shipment claims must be accompanied by documentation (packing list, etc.) that validates and supports the claim.
To receive a credit, returns must be in saleable condition. Damaged or unsaleable books will not be credited.
Damaged is defined as a book that has been bent, dinged, broken, scratched, dented, or torn.
No return will be given for offline electronic or audio visual material, including eBooks.

For any further questions, trade customers in North, South and Central America should contact customerservice@thieme.com

All returns require prior permission, and need to be authorized
All returns must be accompanied by the Authorisations form, as well as a copy of the invoice and packing slip, and must have been purchased directly from Publisher.
A return will not be accepted without the correct accompanying paperwork.
All freight charges related to returns will be the burden of the customer.
Trade partners must send written Requests to Return; the returned product has to correspond to the Request.
Returns for credit must be within 18 months of invoice date.
A book declared OP (Out of Print) must be returned within 3 months of the date of Publisher Notification and purchased within the last 12 months.
Transit-damaged claims – where the damage occurred during the initial shipping from the publisher’s warehouse to the original customer must be claimed within 30 days of invoice date.
Any book with a damaged scratch-off code, or where digital ancillaries (CD-ROMs, DVD-ROMs) have been removed will not be accepted as a credited return.
Short shipment claims must be accompanied by documentation (packing list, etc.) that validates and supports the claim.
To receive a credit, returns must be in saleable condition. Damaged or unsaleable books will not be credited.
Damaged is defined as a book that has been bent, dinged, broken, scratched, dented, or torn.
No return will be given for offline electronic or audio visual material, including eBooks.

For any further questions, trade customers in North, South and Central America should contact customerservice@thieme.com