Patient-Centered Communication

The Seven Keys to Connecting with Patients

Natacha Moreno

Media Type:

  • Edition: 1 2020
  • Details: 108 pages, 29 ill., Paperback (Perfect Binding)
  • ISBN: 9781684201839
  • Media Type: Book
  • Language of text: English

US$ 34.99*

Media Type: Book

Product information Patient-Centered Communication

A practical resource that provides keys to improved patient–provider communication in healthcare

"Engages its readers not only on an intellectual level but also on an emotional one…. This is a must read for everyone in the healthcare field and also for those involved in any form of caregiving. Natacha has written an inspiring book!"

George Kohlrieser, PhD, Distinguished Professor of Leadership and Organizational Behavior

Patient-Centered Communication: The Seven Keys to Connecting with Patients by Natacha J. Moreno supports and enhances caring communication and empathetic dialogue between providers and patients, an extremely important topic that exemplifies excellence in medical practice. The book focuses on seven essential components which form the foundation of compassionate communication. These are mindfulness, intention to bond, positive body language, empathetic vocal tone, attending to the patient's state and perspective, and listening with the heart and mind. The chapters provide instruction on effective verbal and nonverbal skills that support each vital key to connection.

Key Highlights

  • Opening vignettes provide a practical example of each chapter's topic in practice
  • Imagine This and Take Action boxes stimulate thinking, motivate action, and provide an opportunity to apply knowledge and communication skills
  • Videos demonstrate how to nonverbally reflect engagement, openness, kindness, and compassion, and also provide positive and negative examples of tone and vocal style

This highly compelling and inspirational book is an essential read for all healthcare professionals and caregivers, and serves as a vital teaching guide.

This book includes complimentary access to a digital copy on https://medone.thieme.com.

Frequently asked questions

How do I redeem my eBook?

  1. Once you have successfully completed your eBook purchase on Thieme.com please look in your Order Confirmation e-mail for your unique redemption code. If you have not received your code, please contact Customer Service at customerservice@thieme.com for assistance.
  2. Please go to https://www.vitalsource.com and make an account if you do not already have one.
  3. Once you are logged in, click the Account menu at the top right of the screen. Select Redeem and enter the redemption code in the Code To Redeem box.
  4. Press Redeem. Once the code has been redeemed your eBook will download and appear in your library.
(Please note that this is a one time use code)

Can I download e-books directly to mobile phones/tablets (without going through PC/laptop)?

  1. Click this link to access app downloads for iPhone, Android, Kindle, Mac, PC, and Chromebook: https://www.vitalsource.com/downloads
  2. Once you have downloaded the Bookshelf app, open the app and log in to your Bookshelf account to access your eBook. Click on “All Titles” in the collection pane to view all the eBooks in your account. Double-click on the title to download the book to your device. Once downloaded, double-click again to open the book.

Can I transfer e-books to other computers?
With an account from Vitalsource, you are able to access your book anywhere once you have logged in to your account at least once.

What is an e-book?

An e-book is an electronic edition of a printed book that is available as a file. The content does not differ from the printed edition of the book. Thieme offers electronic books in PDF and EPUB formats. For both formats, you need software to display the documents on your reading device. This software is not part of the e-book download.

What is the PDF format?
Adobe PDF format (Portable Document Format) is a standard format in MAC/PC area. Free programs for reading a PDF are available for all common operating systems (e.g. Windows, Mac OS, Linux) and for almost all e-book readers such as e-book readers, tablets or smartphones.

What is the EPUB format?
EPUB (electronic publication) is a standard format for e-books that enables dynamic adaptation of the text to the size of the display device. It is particularly well suited for displaying e-books on tablet PCs, smartphones, and e-book readers.
EPUBs can also be easily displayed on MACs/PCs via the free ADE (Adobe Digital Editions) software, for example.

Is an Internet connection required to read an e-book?
An Internet connection is required only to download the e-book to the reader. Once the download is complete, you can view and read the e-book without an Internet connection.

Are e-books copy-protected?
E-books from Thieme Publishing Group are provided with DRM (Digital Rights Management) protection from Vitalsource

On how many devices can I read the e-book?
You can read an e-book on up to six different (mobile) devices. These devices must be authorized with the same Adobe ID.

Can I exchange/return an e-book?
E-books are products that are not suitable for return due to their nature. Just like downloads of other electronic files (movies, music or software), e-books are excluded from the right of withdrawal. A return or exchange is therefore not possible.

Other questions?

If you have any questions about downloading Bookshelf, creating your account, or accessing and using your eBook edition, please visit http://support.vitalsource.com/